Privacy Policy for Aussie Kitchen Creations
Aussie Kitchen Creations is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth). By engaging with our services or using our online platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our custom kitchen design, manufacturing, and installation services. This may include:
- Personal Identification Information: Name, address, email address, phone number, and other contact details you provide when requesting a quote, booking a design consultation, making a purchase, or using our services.
- Project Specific Information: Details about your kitchen renovation project, design preferences, measurements, appliance choices, and property specifications relevant to the custom kitchen design and installation.
- Payment Information: While we do not directly store credit card details on our servers, we process payments through secure third-party payment gateways. We may retain transactional information such as payment dates and amounts.
- Enquiry and Communication Data: Information contained in any communication you send to us, including inquiries, feedback, and customer support requests.
- Technical Data: When you visit our online platform, we may collect information your browser sends, such as your IP address, browser type, browser version, pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. This is typically collected via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: Fulfilling your requests for custom kitchen design, manufacturing, supply of appliances and accessories, installation services, and flat-pack solutions.
- Communication: Responding to your inquiries, providing quotes, confirming appointments, and sending updates about your project.
- Service Improvement: Analysing usage patterns to improve our services, products, and the functionality of our online platform.
- Marketing and Promotions: With your consent, sending you information about new products, services, promotions, or special offers that may be of interest to you. You can opt out of these communications at any time.
- Compliance and Legal Obligations: Meeting our legal and regulatory requirements, including record-keeping and tax obligations.
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To third-party service providers who assist us in operating our business, such as payment processors, IT support, delivery services, and subcontractors for installation. These parties are obligated to maintain the confidentiality of your information.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: To any other third party with your explicit consent.
4. Data Security
We are committed to ensuring that your information is secure. We implement reasonable physical, technical, and administrative safeguards to protect the personal information we collect against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: In certain circumstances, you may have the right to request the deletion of your personal information.
- Objection or Restriction: You may have the right to object to or request the restriction of processing your personal information in certain situations.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use cookies to understand website usage, remember your preferences, and improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Third-Party Links
Our online platform may contain links to websites operated by third parties. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Aussie Kitchen Creations
14 Spencer Street
Melbourne, Victoria 3000
Australia